Alka Jain is the Director of Business Assurance at Symptai Consulting Limited. She holds a M.Sc. degrees in Computer Based Management Information Systems from the University of the West Indies and Operational Research from the University of Delhi, India. She is a Certified Chartered Accountant, Certified Information Systems Auditor, Oracle Certified Professional in Financial Applications and a Certified Project Management Professional. She also holds a certification in IT Infrastructure Library’s IT Service Management Foundation, version 3.